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Privacy Policy

Last Updated: October 2026

Introduction

This Privacy Notice explains how Paxman collects, uses, stores and protects personal data when you interact with our websites, products, services and communications.

We are committed to handling personal data fairly, lawfully and transparently, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy laws.

For the purposes of data protection law, the relevant Paxman company acting as the controller of your personal data will depend on your location and relationship with us.

This Privacy Notice applies to personal data collected through websites, products, services, communications and other activities operated by Paxman.

This includes, but is not limited to:

  • www.paxmangroup.com
  • investor.paxmangroup.com

and any other websites, portals, applications or digital platforms owned or operated by Paxman that link to this Privacy Notice.

Where a separate privacy notice is provided for a specific service, programme, study, event, recruitment activity or digital platform, that notice may apply in addition to, or instead of, this Privacy Notice.

Who We Are

Paxman operates internationally through a number of group companies, including:

  • Paxman Coolers Limited
  • Paxman US Inc.
  • Paxman Canada
  • Paxman AB

Where this Privacy Notice refers to “Paxman”, “we”, “our” or “us”, it means the relevant Paxman entity responsible for processing your personal data.

For questions about this Privacy Notice or our privacy practices, please contact:

Email: privacy@paxmangroup.com

Personal Data We Collect

Depending on how you interact with us, we may collect and process the following categories of personal data:

Identity Data

  • Name
  • Job title
  • Organisation or employer

Contact Data

  • Email address
  • Telephone number
  • Postal address
  • Country or region

Professional Data

  • Profession or speciality
  • Healthcare institution or organisation
  • Areas of professional interest

Correspondence Data

  • Information contained in emails, contact forms and enquiries
  • Survey responses
  • Feedback and testimonial submissions

Technical Data

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage information

Marketing and Communications Data

  • Marketing preferences
  • Event registration details
  • Newsletter subscription information

Recruitment Data

Where you apply for employment opportunities with us, we may collect:

  • Curriculum vitae (CV)
  • Employment history
  • Qualifications
  • References
  • Interview notes
  • Other information voluntarily provided during the recruitment process

How We Collect Personal Data

We may collect personal data when you:

  • Visit our websites
  • Contact us by email, telephone or online forms
  • Register for webinars, events or training programmes
  • Sign up to receive newsletters or marketing communications
  • Request information about our products or services
  • Participate in surveys, research projects or feedback initiatives
  • Engage with us through social media platforms
  • Apply for employment opportunities
  • Become a customer, supplier, distributor, partner or service provider

We may also receive personal data from third parties where lawful, including distributors, healthcare institutions, event organisers and professional service providers.

How We Use Personal Data

We use personal data to:

  • Respond to enquiries and information requests
  • Provide products and services
  • Manage customer and business relationships
  • Process orders and contractual obligations
  • Deliver training, webinars and events
  • Improve our products, services and websites
  • Conduct research and business analysis
  • Manage recruitment processes
  • Maintain security and prevent fraud
  • Comply with legal and regulatory obligations
  • Send relevant communications where permitted by law

We will only use personal data for purposes that are compatible with the reason it was originally collected.

Lawful Bases for Processing

Under UK GDPR, we must have a lawful basis for processing personal data.

Depending on the activity, we rely on one or more of the following lawful bases:

Contract

Processing necessary to enter into or perform a contract with you.

Examples include:

  • Providing products and services
  • Managing customer accounts
  • Processing orders and payments

Legitimate Interests

Processing necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Examples include:

  • Managing customer relationships
  • Improving our products and services
  • Website administration and security
  • Business planning and analytics
  • Responding to enquiries

Consent

Where required by law, we will obtain your consent before processing personal data.

Examples include:

  • Email marketing subscriptions
  • Certain research activities
  • Optional communications

You may withdraw consent at any time.

Legal Obligations

Processing necessary to comply with legal, regulatory or statutory requirements.

Examples include:

  • Financial record keeping
  • Tax compliance
  • Regulatory reporting
  • Product safety obligations

Marketing Communications

If you subscribe to our newsletters or updates, we may send information about:

  • Products and services
  • Educational resources
  • Clinical evidence
  • Company news
  • Events and webinars

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in communications
  • Contacting us directly

We will respect your marketing preferences.

Sharing Personal Data

We do not sell personal data.

We may share personal data where necessary with:

  • Group companies within Paxman
  • IT and hosting providers
  • CRM and communication platform providers
  • Professional advisers, auditors and insurers
  • Regulatory authorities and government bodies
  • Event, training and webinar providers
  • Service providers acting on our behalf

All third parties are required to process personal data only on our instructions and to maintain appropriate security measures.

International Transfers

As an international organisation, we may transfer personal data between countries in which Paxman operates or uses service providers.

Where personal data is transferred outside the UK, European Economic Area or other jurisdictions with equivalent protections, we will implement appropriate safeguards, including:

  • International Data Transfer Agreements (IDTAs)
  • UK Addenda to Standard Contractual Clauses
  • Adequacy regulations or equivalent recognised mechanisms

We take reasonable steps to ensure personal data remains protected wherever it is processed.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting and reporting requirements.

Retention periods vary depending on the nature of the information and the business purpose for which it is processed.

When personal data is no longer required, it will be securely deleted, anonymised or otherwise disposed of in accordance with our data retention policies.

Keeping Personal Data Secure

We maintain appropriate technical and organisational measures designed to protect personal data against:

  • Unauthorised access
  • Accidental loss
  • Destruction
  • Misuse
  • Alteration
  • Disclosure

These safeguards include secure systems, access controls, encryption where appropriate, staff training and regular reviews of our security practices.

Your Rights

Under UK GDPR, individuals may have the right to:

  • Access personal data we hold about them
  • Request correction of inaccurate information
  • Request deletion of personal data in certain circumstances
  • Request restriction of processing
  • Object to certain processing activities
  • Request transfer of personal data to another organisation
  • Withdraw consent where processing relies on consent

We will respond to requests in accordance with applicable data protection laws.

Children’s Privacy

Our websites, products and services are generally intended for adults.

We do not knowingly collect personal data from children unless there is a lawful basis for doing so and appropriate safeguards are in place.

Where we become aware that personal data has been collected from a child inappropriately, we will take steps to remove the information.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our business activities, legal requirements or privacy practices.

Any updates will be published on this page and the “Last Updated” date will be revised accordingly.

You can contact us at:

privacy@paxmansgroup.com

Paxman Privacy/GDPR Complaint Form – Fill in form

We will:

acknowledge your complaint within 30 days of receiving it;
investigate the matter and take appropriate steps to address it;
keep you informed of progress where necessary; and
provide you with an outcome without undue delay.
This process applies to any concerns relating to how we collect, use, store, share or retain your personal data.

If you remain dissatisfied after receiving our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).